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How do I talk to someone at customer service? | Roku Community:root:root { --lia-nav-bg-color: var(--lia-bs-primary); --lia-nav-bg-opacity: 0.8; --lia-nav-pt: 15px; --lia-nav-pb: 15px; --lia-nav-border-bottom: 0; --lia-nav-box-shadow: var(--lia-bs-box-shadow-sm); --lia-nav-brand-mr: 30px; --lia-nav-brand-mr-sm: 10px; --lia-nav-brand-logo-height: 30px; --lia-nav-link-gap: 10px; --lia-nav-link-justify-content: flex-start; --lia-nav-link-py: 5px; --lia-nav-link-px: 10px; --lia-nav-link-dropdown-py: 9px; --lia-nav-link-dropdown-px: var(--lia-nav-link-px); --lia-nav-link-color: var(--lia-bs-white); --lia-nav-link-hover-color: var(--lia-bs-white); --lia-nav-link-font-size: 14px; --lia-nav-link-font-style: NORMAL; --lia-nav-link-font-weight: 500; --lia-nav-link-text-transform: none; --lia-nav-link-letter-spacing: normal; --lia-nav-link-border-radius: var(--lia-bs-border-radius-sm); --lia-nav-link-bg-color: transparent; --lia-nav-link-bg-hover-color: transparent; --lia-nav-link-border: none; --lia-nav-link-border-hover: none; --lia-nav-link-box-shadow: none; --lia-nav-link-box-shadow-hover: none; --lia-nav-link-text-border-bottom: none; --lia-nav-link-text-border-bottom-hover: 2px solid var(--lia-bs-white); --lia-nav-dropdown-pt: 10px; --lia-nav-dropdown-pb: 15px; --lia-nav-dropdown-px: 10px; --lia-nav-dropdown-menu-offset: 2px; --lia-nav-dropdown-divider-mt: 10px; --lia-nav-dropdown-divider-mb: 10px; --lia-nav-dropdown-border-color: hsla(var(--lia-bs-white-h), var(--lia-bs-white-s), var(--lia-bs-white-l), 0.08); --lia-nav-controller-bg-hover-color: hsla(var(--lia-bs-white-h), var(--lia-bs-white-s), var(--lia-bs-white-l), 0.1); --lia-nav-controller-icon-color: var(--lia-bs-white); --lia-nav-controller-icon-hover-color: var(--lia-bs-white); --lia-nav-controller-icon-highlight: hsla(30, 100%, 50%); --lia-nav-controller-icon-highlight-text: var(--lia-yiq-dark); --lia-nav-controller-text-color: var(--lia-nav-controller-icon-color); --lia-nav-controller-text-hover-color: var(--lia-nav-controller-icon-hover-color); --lia-nav-controller-border-radius: var(--lia-border-radius-50); --lia-nav-hamburger-color: var(--lia-nav-controller-icon-color); --lia-nav-hamburger-hover-color: var(--lia-nav-controller-icon-color); --lia-nav-hamburger-bg-color: transparent; --lia-nav-hamburger-bg-hover-color: transparent; --lia-nav-hamburger-border: none; --lia-nav-hamburger-border-hover: none; --lia-nav-collapse-menu-ml: 20px; --lia-nav-collapse-menu-divider-bg: var(--lia-nav-link-color); --lia-nav-collapse-menu-divider-opacity: 0.16; }Sign InRoku CommunityTVs & playersForum Discussion4350LindaNewbie7 months agoSolvedHow do I talk to someone at customer service?I need help with my remote., As JWS9518 mentioned, we recommend contacting our Roku support team for assistance. You can visit the Roku Contact Us page in the support section, select "Account/Payments & Subscriptions," and then choose "Question About a Charge." This should provide you with options to chat or speak directly with a Roku customer service representative., Roku Community From setup to streaming, get help and troubleshooting support from experts and other Roku enthusiasts..
Amy_Sue, if someone is asking you for a payment for support, it isn't Roku!If you have a Roku TV made by TCL, onn, Sharp, Hisense etc., contact their support., For Roku TVs manufactured by a Roku TV partner, the Roku TV logo will typically be located in the bottom corner of the TV. Finding Your TV Model Number: When contacting the TV manufacturer, you may need your TV’s model number. If you can’t find it on the back of your Roku TV, you can easily check it in your Roku TV settings:, Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help. Become a Roku Streaming Expert! Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more., Get the help you need with the My Roku Account log in, Roku billing, subscription questions, and more. Join the community discussion for more assistance., How do you contact Roku Support by email? I’ve tried chatting with an agent twice tonight and both times their stellar agents left the chat with no resolution and no further follow-up. smart home support, I purchased a 65” Pro Series through Amazon and received it on January 6, 2025. Last night it went to blue screen while watching a show. I spent close to an hour today in the phone with Roku customer service, and in the end they are replacing my TV under warranty..