The agent said that yes, this is a legitimate Experian website, but this is the free website used when there is a company's data breach and they want to offer complimentary credit monitoring. usaexperian.com is separate where you can setup a free account and pay to have credit monitoring, but won't be able to use the complimentary code that was , However, this employee was able to give me the "cheat codes" for how to easily talk to a real person at Experian without jumping through a bunch of hoops!, Re: How can I speak to a human at Experian?! Have you recently pulled a copy of your report from Experian and are you calling them at the contact number listed on that report during their business hours? You can call in and try to just keep saying "representative" when Robolady keeps asking you why you need to speak to one., I was just checking my Exoerian report and on their main website they have listed a warning regarding fraudulent emails claiming to be from Experian. Here's the information: March 14, 2013 — Fraudulent Emails Claiming to be From Experian Experian is aware of a recently-launched scam in which frau, I called Experian and their system told me that my account freeze is still active, so I didn't image all of this. And sure enough, if I recover my username, I get an e-mail at my e-mail address, saying that my username is that same e-mail address. Anyone ever solved something like this? Thank you for any assistance! Archived post., Not sure if it's mentioned here or not but in case it hasn't, if you want to open an Experian account to easily freeze and unfreeze your credit, be extra vigilant when signing up. I wasn't paying attention and thought the questions they were asking was just part of the process, turns out in addition to a free account, I signed up to a online banking account. Nowhere during this process did it .