Situation: Andrew goes to the clothes store to return a coat he bought last week. Sales assistant: Good afternoon, Sir. How can I help you?Andrew: Hi, I want to _______(1)________.Sales assistant: Please speak to my supervisor. She is in charge of returns.Supervisor: Hello, how may I assist you?Andrew: I’d like to return this coat, please. Supervisor: Is there anything wrong with it?Andrew: Yes. The stitching has come apart near the hood.Supervisor: I just need to know how you paid for this item and if you still have the receipt.Andrew: I paid by cash, but unfortunately ____________(2)____________.Supervisor: I am afraid I will only be able to offer you a store voucher. Andrew: I understand. I really like the design of the coat. Is it possible to have a replacement?Supervisor: That is not a problem. I will check to see if we have another one in stock.Andrew: Thanks.Supervisor: I’m sorry. We don’t have that design in stock but we have a similar design which is the same price. We can do an exchange for you. Here it is.Andrew: I really like it. ________(3)________.Supervisor: Would you like to try it on to make sure it fits you? The fitting cubicle is over there.Andrew: No, thanks. ______(4)_________.Supervisor: Is there anything else you want to buy today as we have a promotion on sportswear. Andrew: No, not today. I would just like the exchange, please.Supervisor: Let me remove the security tag for you. Would you like the hanger, too?Andrew: No, thanks. I have many at home.Supervisor: Here is your receipt ______(5)_______. Have a nice day.Andrew: Thank you for your help. Have a nice day, too., Students will listen to a dialogue between a shop owner and a customer. Later, they will create their own dialogues and prepare a role-play. Presentation: Warming-up: Do you often ask for help when you go shopping? Now, listen to the dialogue. Shop assistant: Can I help you? Customer: Yes, I'm looking for a dress. Shop assistant: What size are you?, Conversation/dialogue Between Shopkeeper and Customer: In this article, you will learn how to write a conversation or dialogue between shopkeeper and customer in English. We’ve given 3 examples here. This dialogue will be helpful for students of all classes. So, let’s get started..