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} Tips and Resources From Real Family Caregivers Free Caption Phones for Seniors with Hearing Loss Written by: Connie Chow｜ Published on: October 22, 2024｜ For seniors with hearing loss, something as simple as a phone call can become a frustrating and even isolating experience. Struggling to hear conversations may lead an older adult to avoid calls altogether, cutting them off from vital social connections and emergency access.The good news? Caption phones—specialized technology that displays spoken words as real-time text—can bridge this gap while costing nothing for eligible individuals. Funded by the FCC, these devices empower seniors with hearing loss to reclaim independence, safety, and meaningful conversations. In this guide, we’ll explain how caption phones work, why staying connected is critical for health and happiness, and how to secure a free device through certified providers. Because no one should miss out on life’s important calls!Hearing Loss Makes Using the Telephone DifficultWhen someone has , using the phone can become nearly impossible. If your older adult has been avoiding talking on the phone, that could be the cause. Telephones are an essential source of safety and social connection, so fortunately, a special type of phone solves this problem – a caption phone. Even better, caption phones and services are free for people with hearing loss through a program funded by the .We explain how caption phones work, why staying connected is essential for senior health, and how seniors with hearing loss can get a free caption phone. Advertisement How Caption Phones WorkOn a captioned phone, the live phone conversation appears as easy-to-read text on a large screen. Other than that, it works like a regular telephone—just dial and answer calls as usual. Speak and listen using the phone handset as always.These phones are helpful for people with hearing loss, who have difficulty using a standard telephone.It gives them a lifeline in case they need to call for help and keeps them connected to family and friends.Staying Connected is Vitally Important For SeniorsLoneliness and have significant negative impacts on senior health. Feeling alone can increase the risk of , poor nutrition, , and more.Studies have shown that socially isolated seniors tend to have a greater risk of death and die earlier. They also have a poorer quality of life while they’re alive.So, a phone that can help older adults with hearing loss stay connected with family and friends can help . How Seniors Can Apply For a Free Caption PhoneFirst, choose a company that offers caption phones to apply for a free caption phone. Many companies offer caption phones and services (in alphabetical order), here are some to consider: – free service for smartphonesTo get a free caption phone and service, people with hearing loss must certify that their hearing loss necessitates the use of captioned telephone service. Companies that offer caption phones can guide you through the qualification process. A captioned telephone order form must be completed and signed by a medical professional or .Before going through the process, make sure your older adult has:Medically-recognized – if needed, there’s one model that works over a standard analog telephone line onlyStandard home phone connectionStandard electrical outlet Installation ProcessThere should be no additional charges for delivery and installation. A local trainer will help install the phone in the home, make sure it works, and teach older adults how to use it. The trainer will also complete the additional paperwork required by the FCC. Recommended for you: About the AuthorConnie ChowConnie was a hands-on caregiver for her grandmother for 20 years. (Grandma made it to 101 years old!) She knows how challenging, overwhelming, and all-consuming caring for an older adult can be. She also knows how important support is — especially in the form of practical solutions, valuable resources, and self-care tips. Related Articles Subscribe Notify of new follow-up commentsnew replies to my comments Label Name* Email* Website Label Name* Email* Website 29 Comments Newest Oldest Inline FeedbacksView all comments Lauraine Moore 4 years agoWhere in Adelaide South Australia can I get a caption phone Reply Author Connie Chow 4 years ago Reply to We’re a U.S.-based company, so we’re not familiar with programs in other countries. We found this website, which has information about caption phone service in Australia – Reply Dorothy van Den Biggelaar Biggelaar 4 years agoIs this available in British Columbia Canada? Reply Author Connie Chow 4 years ago Reply to The free caption phone program is a U.S. program, but the Canadian government might have something similar. Reply Ann 5 years agoIs there anything available to pay for or help with the cost of the land line needed for the phone? There is a connection plug on the wall for a phone but I do not have telephone service . Thank you very much Reply Author Connie Chow 5 years ago Reply to You may want to contact the land line telephone service provider in your area to find out if they have programs that can help with the cost of phone service. Reply James Terrill 6 years agoMy caption call phone has stopped working and is leaking some sticky stuff around the MENU button and under the monitor. Is there a repair/replacement service? The former phone number was 1 (xxx) xxx-xxxx, which, of course, no longer rings but he answering machine attachment does..I am almost totally deaf and miss the phone.James Terrill Reply Author Connie Chow 6 years ago Reply to I’m sorry to hear that your caption phone isn’t working. We’re not affiliated with Caption Call, so you’ll need to contact them to get help with your phone. Their contact information is — Phone: 1-877-557-2227, Email: , Website: Reply Patsy Leblond 6 years agoIs this service or phone available in Ontario, Canada. Reply Author Connie Chow 6 years ago Reply to This is a service that’s free in the United States for those who qualify because it’s paid for by the Federal Communications Commission (FCC). It’s possible that there are similar benefits programs in Canada. We’re not familiar with phone services in Canada, but it’s also likely that you could also purchase similar caption phones for use in Canada. Reply Maggie 6 years agoCan this caption phone capture a Spanish conversation? Reply Author Connie Chow 6 years ago Reply to That’s a great question. We’d suggest contacting CaptionCall to find out. They can be reached at 1-877-557-2227 Reply Please send information by mail 7 years agoI have gone thru [3] different ais brands and none seem to work. Last audio test the tech said he thought nothing would be able to help my loss. I do have a computer Please let me know what is available in writing and what would this company recommend.. Reply Author Connie Chow 7 years ago Reply to I’m sorry to hear that it’s been tough to find hearing aids that work for you. Your doctor or a qualified audiologist are the best people to make recommendations for your specific situation. We don’t sell any products and aren’t doctors or hearing specialists, so we aren’t able to provide any recommendations.We do have a couple of articles with more information about finding a hearing aid or hearing amplifier that may be helpful: — — Reply Gwendolyn 4 years ago Reply to Apply for a phone. Reply Kemble K. Kennedy, Jr, 7 years agoI have a question: I have gone thru [3] sets of hearing aids and none helps my hearing. Audiologist says apparently nothing will help with my hearing problem. i have been around noise all of my life and no ais seems to help. I do have a computer. What would suggest in your line of apparatus. Reply Load More Comments ADVERTISEMENTADVERTISEMENTAbout DailyCaringSee Recent Email NewslettersFacebookYouTubeTwitterPinterestLinkedInInformationPrivacy PolicyThe material on this site is for informational purposes only and is not a substitute for legal, financial, professional, or medical advice or diagnosis or treatment. Unauthorized use and/or duplication of any and all materials and articles on this website without express written permission from DailyCaring, LLC are strictly prohibited. Links and brief excerpts may be used, provided that full and clear credit is given and appropriate and specific direction to the original content is included. DailyCaring.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com.Copyright © 2014 - 2025 DailyCaring, LLC Insert , How Seniors Can Apply For a Free Caption Phone. First, choose a company that offers caption phones to apply for a free caption phone. Many companies offer caption phones and services (in alphabetical order), here are some to consider: CapTel; CaptionCall by Sorenson; ClearCaptions; Hamilton CapTel; InnoCaption – free service for smartphones, The ClearCaptions Phone and its caption call service is available at no cost to qualifying U.S. residents thanks to provisions made under Title IV of the Americans with Disabilities Act (ADA). We will walk you through every step of the process to qualify, set up, and maintain your no-cost caption phone along with the service..
Qualifying for a Free Caption Phone. Not all seniors with hearing loss problems automatically qualify for a free caption phone. Like other government assistance programs, you must meet certain eligibility criteria to qualify for this free service.. First, an elderly person with a hearing impairment must be certified as having disabling hearing loss by a hearing specialist., What You Should Know About Caption Phones. According to National Institute on Deafness and Other Communication Disorders, nearly 1 out of 4 Americans aged 65-74 deal with hearing loss, and 1 in 2 aged 75+ have hearing issues.; A caption phone provides instant on-screen text for those who struggle to hear during phone conversations and offers a way for the hard of hearing to stay connected with , FREE HOME PHONE, MOBILE APP & CAPTIONING SERVICE. There’s no charge and no contracts for people whose hearing loss inhibits their phone use. in 2013, communication was made easier with ClearCaptions Ensemble, a caption enabled amplified phone. And now, our newest Blue phone gives you the next level of comfort, convenience, and confidence , The phone features a large, easy-to-read touchscreen, making navigation and reading captions straightforward for all users, including seniors and those with limited dexterity. For those who prefer internet connectivity, users can easily pair compatible devices and access internet services, enhancing the overall experience., Finally, you may also be able to get a free phone for seniors with hearing impairments through a promotional deal offered by a carrier company or a retailer. The companies that provide caption phones will assist in the qualification process. Usually, an application form needs to be filled out and endorsed by a medical practitioner or , The CaptionCall phone is available for free to those are certified to have a medically recognized hearing disability and is subject to an application process.. Captions are available in both English and Spanish and font size is adjustable. Free installation, training and ongoing customer support is provided to those who qualify.. CaptionCall Mobile is also available for use with iPad..