The Voluntary Services program is a DCF operated program for children and youth with serious emotional disturbances, mental illnesses and/or substance dependency. This program is only for families who are not abusive or neglectful., DCF will focus on families that require Protective Service Intervention. Voluntary referrals going to Beacon will: o Increase and improve access to care for all families o Improve consistent statewide practice o Increase and improve meeting the needs of families DCF’s Response to Families:, To begin the Voluntary Services application process, the parent or guardian, or a child age 14 years or older, must contact the DCF Careline to request services through DCF. The Careline Social Worker shall: provide the caller with basic information about the Voluntary Services Program;, Summary of what’s included in the Voluntary Services “Case Plan” DCF’s assessment of the case The treatment and support services that have been offered and provided to the child, youth or family to treat the emotional or behavioral disorder and to strengthen and reunite the family; The efforts that have been made or should be made to , See our list below of Children's and Families Offices in New Haven, CT. We list offices, hours, pictures and full details of your local DCF / DCS / DFC / DHS / OCFS social services office. Offices provide many of the following services: > Applications for Child Care Assistance. > Child Welfare Programs, .