Run the Windows printer troubleshooter If you are using a Windows 11 device, start by running the automated printer troubleshooter in the Get Help app. It will automatically run diagnostics and attempt to fix most printer problems. If you are using an older version of Windows or a mobile device, please skip to Most common printer problems section., If a printer is having issues or isn't responding, downloading and installing the latest printer drivers can often resolve these problems. The recommended method to download, install, and update printer drivers is using Windows Update. However, there are several different methods to download, install, and update printer drivers., Before proceeding with the troubleshooting steps, Connect your Printer to the computer and Switch it ON. In case of Wireless printer, Switch it ON and connect it to the Wifi network., Hello, Based on the information you provided, I suggest you refer to the following steps to troubleshoot: Make sure the firewall does not block the communication between the printer and the server. It is recommended that you try to turn off the firewall first. Open the search bar and type services, find the Print Spooler service and restart it. Troubleshooting offline printer problems in , Run the built-in printer troubleshooter on your Windows computer. To do so, go to Settings > System > Troubleshoot > Other troubleshooters, and then select Run next to Printer., printer is showing offline but connections are correct usb to computer Anonymous Jan 17, 2011, 8:40 AM tried to troubleshoot but printer still showing offline Windows for home | Previous Windows versions | Devices and drivers.