BetterHelp makes changing providers very easy. As soon as I logged in to my client portal, I was automatically taken to a private chat with my therapist. On the left-hand side of the screen, I saw the therapist's name and photo, with a button reading “Change therapist” right under it. After clicking that button, I was taken to a page that asked me to rate how likely it was that I would recommend my therapist to others, with the options ranging from 1 to 10. Underneath that were questions prompting me to outline my preferences for the new therapist. These questions included the preferred identity of my new therapist, like sexuality and race, and issues the therapist could help with. If I chose to answer these questions and follow through with switching therapists, I would have to wait 24 to 48 hours to be matched with someone new. , I found BetterHelp to be an easy-to-use and relatively affordable online therapy option (less than $100 per week on average and, in my case, less than $75 per week) for anyone paying out of pocket , BetterHelp offers online therapy via text, live chat, telephone, and video, with 24/7 access to a therapist. This BetterHelp review features intel from our testers about the site experience .