New rates were approved on May 16, 2025 by the Missouri Public Service Commission and will be effective on May 28, 2025. Please refer to this link for more rate information. The rate tariff sheets will also be added when they become available., Customers can request to receive their Missouri American Water bill in Braille, large print or as an audio file by contacting our Customer Service Center. Please note, customers requesting an alternate format will continue to receive their regular print format or paperless bill on time., To help residential customers who are experiencing financial hardships, Missouri American Water offers an installment plan. If you have a past-due balance, please log in to your account online through MyWater to set up an installment plan to pay the balance over time., If you have a billing question, water emergency or need help with a new or existing account, please call our Customer Service Center at 1-866-430-0820. You may also report water emergencies, check billing information and more through your online MyWater account., American Water MyWater Customer Self Service Portal. MyWater is a fast and easy way to access and manage your water and/or wastewater account., .