FirstmarkServices.com: When you log in to your FirstmarkServices.com account, you can make payments, check your balance, opt in to paper statements, sign up for auto debit, and explore other information related to your loan. Phone: 888.538.7378 (7 a.m. – 8 p.m. (Central) Monday – Friday) Mail:, STAR, our loan servicing solution, is a customizable and reliable loan servicing solution that enables clients to effectively and efficiently manage and service unsecured loan portfolios. Our process-centered approach increases collaboration, accountability, and goal alignment while managing risk., Since 1997, we have built strong partnerships and exceeded client expectations in managing the performance of private student loan and consumer loan portfolios. Systems and technology are designed uniquely for loan servicing. Continuously evolving to enhance the customer experience., At Firstmark Services, we leverage our decades of industry experience and understanding of the lender perspective to anticipate your needs and regularly exceed your expectations. Our constant drive to improve our services and enhance our technology, means quality solutions for our clients., Customer relationships are key to your business. At Firstmark Services, we treat your clients as our own. We continually invest in our people, technology, and telephony systems to deliver exceptional borrower experiences., At Firstmark Services: We are dedicated to preserving client assets by providing expertise rooted in sound practice. We navigate complex regulations based on solid experience in compliance and risk management. We value customers, anticipate their needs, and exceed their expectations..