I have already paid for Norton, why do I have to provide the payment information? › You purchased a recurring subscription that renews annually after the initial term. To be able to renew your subscription after the initial term, we need your payment information. The accepted payment methods* may vary depending on the country. You won't be charged until the subscription term you already paid , Detailed description: I am running a backup of my Desktop and Documents folders (<6GB). There are 3 folders plus numerous files in the Desktop folder but only the root files and one folder are getting backed up. If I select specific files within one of the folders that was not getting backed up then it will back up the folder and only the selected files. I need it to backup all folders and , I received email purporting to be from Norton warning me that. "We have detected information which may belong to you on the dark web" There is a yellow box that says "Review this activity". sender email address is "no-reply@myidentity.norton.com" email appears genuine. Is this a Scam??? When I login to Norton there are no warnings. Thanks., Is there a phone number for Norton customer service?, As you did enter your product key at the setup page, try logging into your Norton Account and check your subscriptions to see if it did get registered. If it did, just download your product to your devices. Downloading and installing to a Windows system will install a pre activated copy of your product. Installing on a mobile device will take you to the appropriate app store. Install from that , How do I cancel my renewal?Stop your Norton subscription from automatically renewing Learn how to cancel Norton subscription or turn off Norton Automatic Renewal service and get refund. Follow the steps to avoid future automatic billing and renewal of your current Norton subscription..