This collection of research provides a detailed examination of the transformative impacts of digital technologies on the insurance industry. The studies underscore the potential of AI, big data, IoT, and blockchain not only to enhance operational efficiency but also to reshape risk management and customer engagement practices., Testing and validating the concept of a new digital retirement ecosystem (greenfield opportunity) that resulted in a new digital customer engagement model and total re-evaluation of the insurer’s retirement income product segment. Supporting the development of an opportunity analysis to launch a new digital ecosystem and income tool., Zach Burks, CEO of Mintable, explores how NFTs are revolutionising customer engagement in digital ecosystems Leveraging tools afforded to you “The continuous rise in influence and scale of fintechs and non-bank financial institutions across the globe has accelerated the need for all parties, including established banks, to deliver a more , Enhanced customer satisfaction: Providing a complete solution within a single experience shows customers their bank truly understands and anticipates customer needs. Embedding insurance into the overall banking ecosystem therefore lets you serve customers quicker, while improving the bank’s overall operational efficiency and streamlining , As the frequency and quality of non-digital interactions declines across the banking industry, the inability to effectively market to customers in digital channels could have a detrimental effect on growth. Customers visit branches less often, and most major US banks report the average customer visits a branch once a quarter, some just once a year., The 27% of banks with significant ecosystem engagement have higher multiples (10.5 versus 10.0) and a higher price-to-book ratio (1.4 versus 1.2) than the 21% that had little to no engagement. And their annualized total shareholder returns grew two times faster than ecosystem abstainers over the past five years—8.2% versus 4.2%..