Hello, Vicki Routh. Welcome to the Microsoft Community . Thanks for your feedback. I have read the information you provided. You mentioned that you cannot find the speaker in the output and output devices., Learn how to manage your Microsoft devices. Add, remove, register, or rename a device on your Microsoft account., Hello Tavon, Good to see you in Microsoft Community. Firstly, could you let me know the specific system version?You can check it by pressing the Win key + R key, and typing "winver", then press Enter, please take a screenshot/photo of it, and only send the relevant information without PII in the next reply.. If possible, please do the following tests to further confirm whether it's the problem , This problem all started right after I did this pc reset operation. The funny thing is that after doing this operation it fixed this mail issue problem I had for a very long time but then this current problem is now the issue., Microsoft Support is here to help you with Microsoft products. Find how-to articles, videos, and training for Microsoft Copilot, Microsoft 365, Windows, Surface, and more., It was fine until yesterday night I was playing games and my comp froze. So I restarted my comp and I notice that my sound was not working and my bottom right sound icon had a cross beside it. I tried.