Nelnet has begun a new contract with the U.S. Department of Education to service federal student loan accounts whose numbers begin with the letter E. Commercial student loan accounts whose numbers begin with D or J are being serviced with a new brand under the Nelnet umbrella, Sloan Servicing., As a trusted partner of the Department of Education, Nelnet Federal Student Loan Services has served millions of students and their families – providing access to education for a better life and supporting successful repayment., Log out of your account and log back in again. Return to Nelnet.studentaid.gov and try to log in again. We apologize for the inconvenience and thank you for your patience. © 2025 Nelnet, Inc. and Affiliates. All Rights Reserved. (Nelnet Servicing, LLC NMLS ID# 1508613), Have an account? Add activity to your online account or to create a username and password. Having difficulties? Check our FAQs., If you are having trouble logging in or do not have an account, please call 877.826.5566 to speak to an associate or email LoanRequests@c.nelnetbank.com., If you've forgotten your password, enter the information below to confirm your identity. All fields are required. SSN must be 9 digits. Hyphens are not needed. © 2025 Nelnet, Inc. and Affiliates. All Rights Reserved. (Nelnet Servicing, LLC NMLS ID# 1508613).