This is a multi-step process. More detail in —> Activation Lockout Issues - Apple Community and My Apple ID is locked, how do I fix it? - Apple Community This page has telephone numbers for contacting Apple for support and service Contact Apple for support and service - Apple Support, Change your Apple Account password - Apple Support This is how you change your Apple ID password on your iPhone, iPad, iPod touch, or Apple Watch: 1. Tap Settings > your name > Password & Security. 2. Tap Change Password. 3. Enter your current password or device passcode, then enter a new password and confirm the new password. Forgot your password? Go to --> If you forgot your Apple Account , Refer to this page for Apple Support features Contact - Official Apple Support Select from the presented options until you find a solution for your issue, or see if there is a chat or phone call contact method offered lower on the page (you sometimes have to narrow down the options multiple times before this is shown)., The Apple Support phone number in the U.S. is 1-800-275-2273 For numbers in other locations, see: Contact Apple for support and service - Apple Support, Update Over-the-Air (OTA) —> Update your iPhone or iPad - Apple Support (IN) Update using iTunes/Finder —> Update your iPhone, iPad, or iPod touch - Apple Support (IN) If none of the above steps resolve the issue, it is recommended to reach out to Apple Support or visit an authorized service center for further assistance., Apple support just said created a new account. Apparently Apple Support Techs no longer have the ability to reset passwords. Hopefully somone higher up in Apple leadership works out that this is not right. Especially, given that in our situation recovery email and phone are still available and previously security questions were created…..