Organizations use enterprise software to deliver efficient customer service and improve customer engagement. For example, financial software leader Intuit used Amazon Connect to build an omnichannel cloud contact center that unifies multiple customer communication channels such as voice, chat, messaging, and web. Intuit can thus deliver efficient service to more than 16.5 million customers who contact them annually with financial queries. All agents have a consistent view of customer data so they can deliver support efficiently. , Enterprise software, also known as enterprise application software (EAS), is computer software that has been specially developed or adapted to meet the complex requirements of larger organizations., Enterprise software, or enterprise application software, is computer software used by organizations rather than individual users. Common types of enterprise software include contact centre software, business intelligence, enterprise communication, inventory management, marketing tools, online payments, and enterprise resource planning..