Walmart Marketplace Return Policy - Walmart.comSkip to Main ContentCancelReorderMy ItemsReorderListsRegistriesSign InAccountSign in or create accountLanguage | EnglishPurchase HistoryWalmart+$0.00 Departments Services |Walmart/Help Center/Walmart Marketplace Return PolicyHelp & customer supportNeed more help?Search help topicsYour OrderTrack Your OrderEdit or Cancel an OrderSubstitutions for Store Pickup and Delivery ItemsCanceled OrdersDelayed OrdersMissing ItemsOrder Not ReceivedReorderAlcohol OrdersDriver Feedback and TipsPickup and DeliveryPickup and Delivery Changes and ExceptionsGuided Delivery InstructionsDrone DeliveryHow to Update Your Address Rooftop PinUndeliverable Order OptionsChat With Your ShopperSparkyAccount & PaymentsCreate or Edit an AccountPasskeysTemporary Holds and ChargesPayment MethodsAccount Security and Unrecognized Charges or OrdersView Store Purchases and Find ReceiptsWalmart CashManage PasswordTax-ExemptShop with Your WIC CardHow to Shop with Your SNAP Card at WalmartShop with Your OTC Benefit CardFlexible Spending Accounts and Health Savings AccountsReturns & RefundsRefundsStart an Online ReturnDuty and Import Related FeesWalmart Standard Return PolicyWalmart Marketplace Return PolicyWalmart Marketplace Return Policy – Return RestrictionsMarketplace Major Appliances Purchase and Returns GuideAllswell Mattress WarrantyWalmart ServicesTypes of Walmart ServicesWalmart RestoredWalmart Pre-ownedWalmart Protection Plans by AllstateHealth and WellnessPharmacy ServicesFind a Walmart PharmacyAdd Pharmacy Access and Verify Identity OnlineManage Family PrescriptionsDownload Pharmacy HistoryPrescription Status and Pharmacy Refill OrdersUnable to Verify Identity (Pharmacy)Reset Walmart Pharmacy PINAdd or Update Insurance InformationSchedule or Cancel a Vaccination AppointmentEstimated Prescription Refill CostsWellness App Data ExportVision BenefitsFind a Walmart Vision CenterFind the Right Glasses for YouMedicaid RenewalView Medicare Insurance Plan OptionsAccessibility to Walmart Healthcare ServicesPharmacy and Vision Center/Optical HIPAA FormsWalmart Pharmacy DeliveryWalmart Pet Prescription ProcessBaby Registry Gift Box OfferWalmart+Walmart+ Week InformationWalmart+ MembershipWalmart+ Benefits OverviewWalmart+ AssistWalmart+ StudentWalmart+ Benefits - Auto CareWalmart+ Benefits - Free Shipping and Free Delivery from Your StoreWalmart+ PromotionsManage Walmart+ MembershipWalmart+ Billing and PaymentsWalmart+ Benefits - Streaming ServicesWalmart+ TravelWalmart+ Burger King Savings BenefitWalmart+ Limited-Time OffersWalmart+ Benefits - Early Access DealsWalmart+ Benefits – Fuel DiscountsWalmart+ Benefits – Returns from HomeWalmart+ Benefits - Mobile Scan and GoWalmart+ Free Online Pet Care with PawpWalmart+ Free Pharmacy DeliveryInHomeInHome Plus UpInHome Billing and PaymentsInHome OrderingInHome Returns Pick-UpmyQ Smart Garage Control and Level Smart LocksHome and Garage KeypadsOther InHome Delivery OptionsShopping with WalmartThe Walmart Site and App ExperienceFind, Purchase and Send a GiftOut of Stock ItemsQuantity Limits and Bulk PurchasesPrice and Other Listing ErrorsExtra SavingsStore or Associate FeedbackFood SafetyOnline Vision Center OrdersApple Services OfferRegistrySpark Good RegistryManaging a Gift Registry or WishlistAdding and Managing Gift Registry or Wishlist ItemsCreating a Gift Registry or WishlistMarking an Item as Purchased for Gift GiversTerms of UseWalmart.com Terms of UseWalmart+ Terms of UseInHome Terms of Use - InHome DeliveryWalmart Subscribe Terms of UseWalmart Cash Terms of UseGift Card Terms and ConditionsWalmart Wellness Terms of ServiceSpark Good Terms of UseMobile Alerts Terms of UseWalmart User Generated Content Terms of UseRatings, Reviews, Question, & Answer Terms of UseWalmart Wellness Benefits Card Terms and ConditionsPay by Bank Program Terms and ConditionsTire Warranty Terms and Conditions12-Month Eyewear Guarantee Terms and Conditions Arizona Only12-Month Eyewear Guarantee Terms and Conditions California Only12-Month Eyewear Guarantee Terms and Conditions Missouri Only12-Month Eyewear Guarantee Terms and Conditions Nevada Only12-Month Eyewear Guarantee Terms and Conditions for all States Except Arizona, California, Missouri, and Nevada60-Day Satisfaction Guarantee Terms and Conditions - VisionApple Services Terms & ConditionsBaby Registry Welcome Box Offer Terms of UseDrone Delivery Terms of UsePoliciesWalmart Policies and GuidelinesWalmart Price Match PolicySingle-Use Bag PolicyResponsible Disclosure and Accessibility PoliciesWalmart Inc. Wellness Services App Privacy Policy and Notice of Privacy PracticesClaims of Intellectual Property InfringementThird-party Software and Licensing NoticesWalmart Cash FAQsWalmart Pet Services Privacy NoticeWalmart+ Promotions DisclosureUnclaimed PropertyElectronic Waste RecyclingMarketplaceMarketplace Seller ReviewsMarketplace Sellers on WalmartReport Marketplace Seller ActivityMarketplace Item Conditions - OverviewMarketplace Item Conditions – AutomotiveMarketplace Item Conditions - BooksMarketplace Item Conditions – Comic BooksMarketplace Item Conditions – ElectronicsMarketplace Item Conditions - FashionMarketplace Item Conditions – Hardware and Sporting GoodsMarketplace Item Conditions - HomeMarketplace Item Conditions – Media (Music, Movies, TV Shows)Marketplace Item Conditions – Musical InstrumentsMarketplace Item Conditions – Pet, Baby, Beauty, and HouseholdMarketplace Item Conditions - Toys, Celebration, Occasion & SeasonalMarketplace Item Conditions - Trading CardsMarketplace Item Conditions – Video GamesPreparing for Your Major Appliance DeliveryAppliance Delivery Frequently Asked QuestionsWalmart Marketplace Return PolicyAlthough the returns policies for items sold and shipped by a Marketplace Seller may be different from Walmart’s return policies, we’ve set up certain minimum return standards to ensure a consistent customer experience. Review the following guidelines to confirm your return is eligible.For details, see the official Returns Policy on our Corporate Returns Page.Most Marketplace items may be returned within 30 days, below are the exceptions:Major Appliances (2 days):Major/large appliancesElectronics (14 days):ComputersComputer and video game hardwarePrinters (excluding 3D printers)CamcordersDigital camerasGPS unitsDigital music playersTabletsE-readersPortable video playersDronesPre-paid and post-paid cell phonesWireless Phones, Tablets, Laptops and other electronic devices: Before returning items on which you’ve saved personal information, erase this information completely by following manufacturer's instructions. For further help on how to remove your personal information from the device, visit How To Remove Your Personal Information Before You Get Rid of Your Phone. Collectible or Luxury items (14 days):New and preowned apparel above $300Fine artLoose gems and gemstonesJewelry and watches above $300Collectibles (E.g., coins, stamps)MemorabiliaRefundsRefunds issued for the following scenarios are subject to recharge if Walmart or the seller can verify delivery or frequent abuse. Lost itemsWrong item returnedSuspected fraudulent activityItems that require age verification via a valid government issued identification, such as alcohol, may have a refund delay of up to ten business days if Walmart is unable to verify age or the customer is unable to receive their delivery.Re-stocking feesPlease refer to the Marketplace Sellers Return Policy for details regarding refunds: See return details on the items listing page.Some sellers may have a possible restocking fee (up to 20%).For items greater than $600, it is recommended to insure the item prior to return shipping.You may reach out to a Marketplace seller directly regarding your order.When you return an item shipped by a Marketplace seller to a store:We’ll send your return item back to the Marketplace Return Center for processing.Please allow up to two business days after dropping off your return at a store for tracking to be available.Once the Marketplace Return Center receives your return item, we’ll process the refund within two business days.When you initiate a return for an item shipped by a Marketplace seller online or through Walmart Customer Care:We’ll process the refund when the carrier scans the return package.Please allow up to two business days for tracking information from the carrier to update on the carrier’s website.Duty and Import Fees:Walmart, Sellers on Walmart.com or shipping carriers shall not contact you to pay any fees for delivery of your item after purchase. If you receive a request to pay any fees that are not part of your original order, please contact us on Chat for assistance. Any fees paid outside of Walmart to the carrier or seller will not be refundable by Walmart.Was this article helpful? Related help topicsWalmart Marketplace Return PolicyRefundsWalmart Standard Return PolicyMarketplace Sellers on WalmartStart an Online ReturnMarketplace Seller ReviewsWalmart.com Terms of UseDidn't find what you were looking for?All DepartmentsStore DirectoryCareersOur CompanySell on Walmart.comHelpProduct RecallsAccessibilityTax Exempt ProgramGet the Walmart AppSafety Data SheetTerms of UsePrivacy NoticeCalifornia Supply Chain ActYour Privacy ChoicesNotice at CollectionAdChoicesConsumer Health Data Privacy NoticesBrand Shop DirectoryPharmacyWalmart Business#IYWYKDelete Account© 2025 Walmart. The trademarks Walmart and the Walmart Spark design are registered with the US Patent and Trademark Office. All Rights Reserved. , Free returns by mail or at your store. Return your item to a Walmart store without leaving your car. View policy. Registry returns , Although the returns policies for items sold and shipped by a Marketplace Seller may be different from Walmart’s return policies, we’ve set up certain minimum return standards to ensure a consistent customer experience. Review the following guidelines to confirm your return is eligible..