Here’s a comprehensive look at 15 vital duties they handle: 1. Answering Calls, Taking Messages, and Handling Correspondence. Secretaries serve as the first point of contact for clients, partners, and internal teams. They manage phone lines, direct inquiries, screen calls, and ensure that communications are documented and followed up on promptly., Secretaries are typically the individuals who maintain and organize office tasks, implement procedures and carry out additional administrative duties, depending on the nature of their employment., It’s true that “secretary” is now mostly considered an old-fashioned title and has been largely replaced by “administrative assistant” or “executive assistant.” And it does read as at least a little tinged with sexism to many people now — kind of like calling a flight attendant a stewardess., Find information on Secretary terms and definitions in the cross-referenced index., What are the duties of a secretary? We asked experts to provide their insights. The secretary’s main responsibility is to support the people for whom they work. We have those who work just for a single individual, while others work for multiple individuals, including supporting an entire department. Their job is to make sure things run smoothly., A Secretary is someone who performs administrative and clerical duties for an organisation or an individual. A Secretary may work in various settings, such as a corporate office, a government agency, a law firm, a school, a hospital, or a non-profit organisation..