According to my research, cancel subscription and refund request things need action/approval from Billing team. For that reason, first, you have to registering for a new tenant by signing up for a trial subscription via this link . This would allow you to create a new tenant following the provided prompts. Once set up, you can access the admin console of the new tenant and submit a support ticket requesting to speak with the Data Protection team on behalf of the company previous tenant. , Learn how to cancel your Microsoft subscriptions such as Microsoft 365, Copilot Pro and Xbox. Troubleshoot issues if you can't cancel your subscription., Cancel a Microsoft 365 subscription Do you want to refund or cancel Microsoft 365? If you want to cancel your subscription to prevent further charges, follow the steps below. If you want to cancel and get a refund, you will need to check refund eligibility first. Check eligibility Important: Not all cancellations will result in a refund..