AARP endorses Consumer Cellular, yet in our experience, they seem to be pulling cons on older consumers as witnessed by numerous complaints with the BBB and FTC (even in these message boards!) detailing scams similar to our experience. My 84 year-old mother purchased and paid extra for a NEW phone, however, when it arrived, some of the features had already been set and the prompts were in Spanish (obviously pre-owned, not new). Consumer Cellular touts its 100% RISK FREE guarantee and easy returns with no shipping fees. They agreed to take the phone back as it was not new, then returned it. Shipping the phone straight back to her and claiming it was scratched and damaged (it was not), and refusing her refund. This “scratched and damaged” scam seems be a frequent one according to many others’ complaints online. Subsequent calls and excessive hold times later, two Consumer Cellular customer service supervisors assured us they’d issue a credit. That credit was never provided and conveniently, they lost both the notes and any record of my call despite talking to three different agents that day. As of today, Consumer Cellular has refused return of their pre-owned phone they passed off as new, and will not honor the credit as promised, essentially scamming my elderly mom out of hundreds of dollars. AARP’s recommendation was one of the reasons my mother went with Consumer Cellular as a provider. Unfortunately, Consumer Cellular seems to be not just misleading consumers with their “risk free” guarantee, but lying to consumers, and in my opinion conning them as well. Has anyone else experienced something similar with Consumer Cellular? , I moved my cellular service from AT&T thinking I would get a better price with better service. I also needed a new phone. After buying a new Consumer Cellular Apple Iphone and having their service for nearly 4 weeks, I decided to discontinue my relationship with Consumer Cellular because I had continued problems with its service., Consumer cellular offers a special unlimited data plan to AARP members - $55 for two lines. Unfortunately my wife succumbed to cancer in 2023 and I only need one line of service now being alone. I sent a message to Consumer Cellular, and I actually received a callback; however, the gentleman who ca.