Organizations use enterprise software to deliver efficient customer service and improve customer engagement. For example, financial software leader Intuit used Amazon Connect to build an omnichannel cloud contact center that unifies multiple customer communication channels such as voice, chat, messaging, and web. Intuit can thus deliver efficient service to more than 16.5 million customers who contact them annually with financial queries. All agents have a consistent view of customer data so they can deliver support efficiently. , However, choosing the right software solution is critical to setting your business up for success. In this blog post, we’ll deep dive into the importance of enterprise software applications, and discuss the top 20 applications that have revolutionized the way businesses operate. Let’s get started., Enterprise software, or enterprise application software, is computer software used by organizations rather than individual users. Common types of enterprise software include contact centre software, business intelligence, enterprise communication, inventory management, marketing tools, online payments, and enterprise resource planning. Organizations use enterprise software to run, scale, and .