CIS Ombudsman Strategic Plans The Office of the Citizenship and Immigration Ombudsman (CIS Ombudsman) aims to be a champion for a transparent and efficient immigration benefits system administered by U.S. Citizenship and Immigration Services (USCIS). Our strategic plans help us to effectively carry out our mission through casework, stakeholder engagement, and policy recommendations., The Office of the Citizenship and Immigration Services Ombudsman (CIS Ombudsman) assists individuals and employers in resolving difficulties they are experiencing with U.S. Citizenship and Immigration Services (USCIS). This tip sheet explains the types of cases we can and cannot help with., The Department of Homeland Security (DHS) U.S. Citizenship and Immigration Services (USCIS) maintains the Central Index System (CIS). CIS is a repository of electronic data that contains an index of basic data elements related to an individual as he or she passes through the immigration process. CIS contains information on the status of applicants and petitioners seeking immigrant and non , Citizenship and Immigration Services Overview U.S. Citizenship and Immigration Services (USCIS) oversees lawful immigration to the United States. USCIS upholds America’s promise as a nation of welcome and possibility with fairness, integrity, and respect for all we serve., The Office of the Citizenship and Immigration Services Ombudsman (CIS Ombudsman), which serves as a liaison between the public and U.S. Citizenship and Immigration Services (USCIS). The Office assists individuals and employers in resolving problems experienced when seeking immigration benefits from USCIS, gathers feedback to identify systemic trends and issues, and submits recommendations to , The Office of the Citizenship and Immigration Services Ombudsman (CIS Ombudsman) assists individuals and employers in resolving difficulties they are experiencing with U.S. Citizenship and Immigration Services (USCIS). You can submit DHS Form 7001 online below to request our help..