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For All Tech LoversPrivacy PolicyYou are here: Home/ Windows/ How to Fix “Your Account Has Been Locked” Microsoft ErrorHow to Fix “Your Account Has Been Locked” Microsoft ErrorUpdated: May 30, 2025 by If you’re seeing the dreaded “Your Account Has Been Locked” message on your Microsoft account, don’t panic.This issue can occur for various reasons—suspicious activity, sign-in attempts from unfamiliar locations, or security concerns.Fortunately, Microsoft provides multiple ways to manage your Microsoft account, recover access and, secure your account again. In this guide, we’ll walk you through the steps to unlock your account, contact Microsoft Support if needed, and restore access to Microsoft 365 or Azure services if your account was managed by a previous employer.Why You Get the “Your Account Has Been Locked” Error?Table of ContentsWhy You Get the “Your Account Has Been Locked” Error?What To Do When You Get “Your Account Has Been Locked” Microsoft Error?1. Unlock Your Microsoft Account2. Contact Microsoft Support3. Restore Access to Microsoft 365Wrapping UpHere are the common reasons why you get “Your Account Has Been Locked” Microsoft Error.Suspicious Sign-In Activity – Microsoft may detect login attempts from unusual locations or devices and flag them as suspicious to protect your account.Multiple Failed Sign-In Attempts – Repeatedly entering the wrong password can trigger an automatic account lockout as a security precaution.Violation of Microsoft Terms of Service – If your account is found to be involved in spamming, abusive behavior, or other violations, it can be locked.Compromised Account – If Microsoft detects signs that your account may have been hacked (e.g., unusual behavior, sending spam), it may lock the account to prevent further damage.Use of Unauthorized or Automated Tools – Using bots, third-party scripts, or automation to access Microsoft services can result in an account lock.Sign-In from a Blacklisted IP Address – Attempting to access your account from a suspicious or blacklisted IP range (such as a public proxy or VPN) may cause it to be locked.Linked to Infected Devices – If you sign in from a device that’s infected with malware or flagged by Microsoft for unusual activity, your account may be locked as a safety measure.Payment or Billing Issues – Disputes, failed payments, or suspicious billing activity tied to your Microsoft account can result in temporary suspension or lockout.Overuse or Abuse of Microsoft Services – Excessive use of certain services like OneDrive, Outlook, or Teams beyond typical user behavior may appear abnormal and lead to an account lock.What To Do When You Get “Your Account Has Been Locked” Microsoft Error?Follow this step-by-step guide to unlock your Microsoft Account.1. Unlock Your Microsoft AccountIf you want to unlock your Microsoft account, follow these steps:Go to the Microsoft account recovery page. Open your web browser and type in ‘Microsoft account recovery page’.Click on the in the search results.On the recovery page, you should get the option to enter your email address, phone number or Skype name.Click on the ‘Next’ button or press enter.Based on the method you chose for verification, follow the instructions provided by Microsoft.You can choose to text you in your phone number.As per Microsoft rules, you can use any Phone number to request the security code.The phone number you are using, doesn’t need to be associated with your account.The phone doesn’t need to be a smartphone, or connected to the internet. The phone should just needs to be able to receive text messages.You can then choose the Get code option. You might need to solve puzzles, so do that. Now. enter the code you have received.Click on Next.Now enter a new password. Make sure it has eight characters and is case-sensitive.Once you have reset the password, click on Next. Follow the on-screen instructions to finish the process.2. Contact Microsoft SupportIf nothing else works, you can contact Microsoft Support. You can visit .Or, you can to fill up the account recovery form.Explain your problem in the provided field and wait for the Microsoft team to get you the right help and support.3. Restore Access to Microsoft 365If you’ve lost access to Microsoft 365 or Azure services after leaving a job where your account or device was managed by your former employer, here’s is how to regain control and restore access:The first thing you should do is uninstall Office from your system.You can remove all traces of Office using the Microsoft Office Uninstaller Tool to ensure no organizational configurations remain.Then restart your device. This helps clear any cached credentials or lingering background processes tied to the old organization.Once done, install a fresh copy of Office and sign in with your personal or new work account to restore access.If you still encounter access issues, contact your organization’s Global Admin and ask them to confirm if your sign-in is still permitted. Then you can reset your password if needed.If you are the admin, contact the Azure Data Protection Team for further assistance with account recovery and permission issues.If your account is part of Azure Active Directory and self-service reset is enabled, visit the .Follow the prompts to verify your identity and reset your password.Wrapping UpAnd that’s it! Those are the steps to fix the “Your Account Has Been Locked” error on your Microsoft account.We hope one of these solutions has helped you regain access.If you found this article helpful, drop a comment below to let us know which method worked for you — your experience might help others facing the same issue.Filed Under: Tagged With: About Sanchita DasSeasoned, creative person with a professional mindset. Experienced working for both marginal and mainstream communities. Always loves to explore new ways and accept challenges., Microsoft accounts are usually locked if the account holder has violated our Microsoft Services Agreement. But if you think you haven't had one, you can unlock your Microsoft account by following the steps provided in this Account has been locked - Microsoft Support., If you tried to sign in to your account and received a message that it's been locked, it's because activity associated with your account might violate our Terms of Use. How to unlock your Microsoft account. To unlock your account, sign in to get a security code. Sign in.
If you are the only global admin on the tenant, you can contact the Azure Data Protection team (866-807-5850) so that they can help you get unlocked. Also, it possible that you entered the incorrect password when you sign in with your Work or school account?, Contact your support person to unlock it, then try again. We have detected some activity that violates our Microsoft Services Agreement and have locked your account. To unlock your account, you’ll, In this guide, we’ll walk you through the steps to unlock your account, contact Microsoft Support if needed, and restore access to Microsoft 365 or Azure services if your account was managed by a previous employer., If the issue persists, please refer to your admin the below method to unlock your account or your admin could reset your password to see if it helps. Make sure that the user is allowed to sign in. To do this, follow these steps:, My azure admin account can't log in, it says "Your account has been locked. Contact your support person to unlock it, then try again." I tried many times but got the same issue. I tried a few of the method. I tried to reset the login status from Microsoft 365 panel but I can't see any user option I am unable to log in with the admin., For help with your Microsoft account and subscriptions, visit Account & Billing Help. For technical support, go to Contact Microsoft Support , enter your problem and select Get Help . If you still need help, select Contact Support to be routed to the best support option..