Meantime run the sound troubleshooter. it may help out,.! Run the audio troubleshooter : The audio troubleshooter might be able to fix audio problems automatically. To run the troubleshooter Go to Search in the taskbar > Type audio troubleshooter and select Find and fix problems, with playing sound from the results to launch the troubleshooter., Press Windows key + R Type mmsys.cpl Check if any sound device appears and which one is set as default Also click on the Start menu > Type msinfo32 > Open System Information Take a screenshot and upload it here, this will help find the audio driver for your system model, Select "Troubleshoot sound problems," Follow the onscreen instructions. Use an older driver or uninstalling then reinstalling the driver: Press the Windows key + X and select Device Manager. Expand Sound, Video, and Game Controllers. Right-click on your audio driver (Realtek HD Audio, AMD High Definition Audio, etc.)and choose Update driver., Here's how you can troubleshoot and try to fix the sound issue on your laptop: ### 1. Check Volume Settings Make sure the volume is not muted. Click the speaker icon in the bottom-right corner of the taskbar and drag the volume slider up. ### 2. Select the Correct Output Device Right-click the speaker icon and choose “Open Sound Settings.”, Please hover your mouse over the sound icon at the lower right-hand corner, then right-click it and click Troubleshoot Sound. Let the troubleshooter finish its task, then this should either resolve the problem or display an error message., Click on it and it should give you a list of sound locations. Pick a different one and see the effect. What is your device? If a laptop you may see more than one speaker entry. One is the built in and there may be another. Also go Device Manager and check Sound, video and game controllers and see if the adapter and or the speakers are working..