Project-based outsourcing: Typically engaging a law firm or an alternative legal service provider for tasks or projects involving specialist skills, or a technology/business focus on a project basis; Captive shared services: Creation of internal, wholly-owned, low cost shared services to provide support with routine, higher volume tasks; and, Whereas legal process outsourcing refers to delegation of tasks outside the firm, legal services offshoring entails outsourcing departments of your firm, such as customer support and marketing, to , The pandemic caused a wave of disruption throughout the legal system in 2020, and the ricocheting effects are still felt today. Initially, there was a substantial backlog of cases causing court dates to be continually pushed back—in fact, a review at the end of 2021 showed there was a 38% increase in case backlog at the state level. 1, , , .