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Hostaway Reviews | Read Customer Service Reviews of www.hostaway.com | 5 of 44Suggested companiesFor businessesFor businessesLog inCategoriesBlogHostawaySummaryAboutReviewsClaimed profileHostaway Reviews 940 •4.6Companies on Trustpilot can’t offer incentives or pay to hide any reviews.See what reviewers are sayingFollowing an update by hostaway we at DCH were blocked and couldn't access hostaway at all ... after 30 emails and 1 telephone call (which was the headache lifter) Mark jumped on a shared screen with us and watched the problems we were having. Mark gave 100% attention and monitored everything. He reset our account using a different email and resolved our problem. Thank you Mark1 happy user See moreKAAbsolutely worst platform.Honestly hostaway as channel managers is really overpriced.It charges me £33 per listings and some of my listings are in countries like Saudi Arabia which as you can imagine is not high revenue generating as european or american. I have written to them so many times about helping me out with a better deal or looking into my payments. No one has since replied. I have been a host for 5 years and the most we use hostaway or other channel managers is for the message automation and calendar sync, nothing else. no one wants to use your pricing or locks system or the 100 other random things you provide. The finance dashboard is absolutely difficult to navigate.See moreVI"I want to highlight the excellent work [Hostaway. In Special Mateo . ] His transforming my platform. Their expertise in computer engineering was essential to achieving the results I needed. What impressed me most was their patience and dedication to understanding my needs and requirements. Their ability to explain technical concepts clearly and concisely made me feel comfortable and confident at all times. Communication was fluid and effective, allowing the project to run smoothly. I highly recommend [Mateo Famoso] for any technology project requiring expertise and professionalism. Thank you for your help and support!"Villa,s House See moreJust a quick shoutout, bragging about how we got assigned to Hostaway's best onboarding specialist. Melania has been an amazing help to us, patiently explaining every application of HA's extensive feature set. Her extensive experience with Hostaway has been a huge help for us getting to know the system.And Hostaway's software package... OMG, what a powerful system! What an abundance in help offered! What a potential for our business to grow for the years ahead! Thank you so much Melania!See moreSee all 940 reviewsCompany detailsWritten by the companyUse world's #1 software for the short-term rental industry. Hyper sync Airbnb and other channels manager, team management, guest invoicing and much more.Contact infoKing Street West 375, M5V 1K1, Toronto, Canada4.6Excellent940 reviews5-star4-star3-star2-star1-starReplied to 9% of negative reviewsTypically replies within 48 hoursPeople also looked at4.6All reviews940 total●5-star92%4-star1%3-star<1%2-star<1%1-star6%More filtersMost recentPD22 Feb 2025My first onboarding session with Hostaway was excellent thanks to Ace Colonia. He was knowledgeable, patient, and explained everything clearly. He tailored the session to my needs, answered all my questions, and provided practical tips. Highly recommend Ace for a smooth onboarding experience!Date of experience: 21 February 202521 Feb 2025Date of experience: 21 February 202521 Feb 2025Alma has been exceptional with my onboarding. She is extremely patient, easy to chat with and she teaches the system very well. Every question I have thrown at her has been answered completely and professionally. Date of experience: 21 February 202521 Feb 2025Alma was fantastic! She was extremely helpful and she was very patient. I enjoyed the on boarding process and I really do recommend Alma!!Date of experience: 21 February 2025JH21 Feb 2025Alma has been a huge help in getting our account up and running. We couldn’t do it without her. Date of experience: 21 February 202521 Feb 2025Fatih Govercin was very patient and hospitable instructor!!! He has great knowledge and great capabilities to teach new clients! We were very satisfied!Date of experience: 21 February 2025GA21 Feb 2025Date of experience: 21 February 2025MI21 Feb 2025The onboarding made the transition extremely easy.Date of experience: 21 February 202521 Feb 2025Ace Colonia was a great help! He set me up fast and knew exactly what he was doing. Would highly recommend.Date of experience: 20 February 2025JE20 Feb 2025We had an outstanding experience with Alma Gutierrez, our Onboarding Specialist at Hostaway! She was incredibly clear, patient, and thorough throughout the entire onboarding process. Alma took the time to ensure we fully understood the platform, answering all of our questions with expertise and professionalism. Her guidance made the transition seamless and stress-free. We couldn’t have asked for a better experience—thank you, Alma, for your exceptional support! Highly recommend!Date of experience: 20 February 202520 Feb 2025The system is pretty intuitive. Lionel really helped me get comfortable with the setup. He showed me the way, and I was able to take it from there. I'm feeling very confident that I made the right choice with HostAway!Date of experience: 20 February 202520 Feb 2025Alma was great in onboarding us - very structured, knowledgeable and friendly.Date of experience: 20 February 202520 Feb 2025Bryann did a fantastic job onboarding us to Hostaway. He knows the product so well, gives us the answers we need in ever question.Date of experience: 20 February 2025RD20 Feb 2025Damion was the biggest help ever. Responded so quickly and solved my issue so quickly,blew me away!Date of experience: 17 February 2025NV20 Feb 2025Margherita was great during onboarding. Support calls are hard to schedule with staff diaries being fully booked days in advance and scheduled for 30mins at a time which we found is not sufficient considering we are using a brand new UI we are not familiar with at all. I think more time needs to be allocated to onboarding meetings and specifically to explaining and setting up financial formulas so that reporting is accurate from the moment you go live. The system itself can do with more improvement on functionality which we were told is in the development stage. We look forward to seeing those improvements soon. A trail version would have gone a long way before going live with the system.Date of experience: 20 February 202520 Feb 2025Bryann was amazing! He made our onboarding process super easy and answered all of our questions with patience and clarity. He was very friendly and knowledgeable. Thanks to Bryann, our team felt supported and confident from day one about trying a new platform. We are looking forward to our next sessions!Date of experience: 19 February 2025JO20 Feb 2025Ryan David from Hostaway has been incredible with regards to following up and resolving my issues. The friendly and helpful attitude from Ryan and all of the Hostaway team makes working with Hostaway extremely satisfying. I'm glad I decided to switch to Hostaway.Thank you, Ryan! :)Date of experience: 20 February 2025See 1 more review by JosephKG20 Feb 2025Bryann was excellent at showing me all the details of every tab. He was very informative and patient. I truly appreciate the on-boarding assistance. I feel very comfortable with moving forward by myself. Date of experience: 14 February 202520 Feb 2025The onboarding experience with Ces was outstanding. She was exceptionally knowledgeable about the many channels that I needed as well as the hostaway platform. I was up to speed very quickly!Date of experience: 19 February 2025AS19 Feb 2025Krish was very helpful, patient, and knowledgeable, she helped me through the automation process. Thank you,KrishDate of experience: 19 February 2025See 3 more reviews by ArnieThe Trustpilot ExperienceWe're open to all can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an .We champion verified reviewsCompanies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences. about other kinds of reviews.We fight fake reviewsWe use dedicated people and clever technology to safeguard our platform. 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All rights reserved., Pros: User interface for management Cons: Hidden/additional charges for everything from lock integrations to smart pricing tool Incorrect invoicing Unanswered support tickets Broken VRBO integrations Additional charges from VRBO for using Hostaway Losing all previous VRBO reviews by using their API integration Lots of App updates and if you miss the updates, notifications will not come through , I highly recommend Hostaway, and especially working with Fatih Guvercin, to anyone looking for a powerful and user-friendly channel manager platform with exceptional support. Thank you, Fatih, and the Hostaway team, for a fantastic onboarding experience! Date of experience: 26 February 2025.
Review for Juan Miranda – Hostaway Software Training Juan Miranda did an excellent job explaining the Hostaway software. He was clear, patient, and very knowledgeable about the system. He took the time to walk me through every step, answered all my questions, and made sure I fully understood how to use the platform. His professionalism and expertise made the learning process smooth and easy., Yet to see the actual impact of Hostaway. Most hosts are not aware however, when signing up to channel managers like Hostaway, that there are added charges on top of their rental income, like compulsory Stripe commissions 3%, and Hostaway commission 1% , in addition to manthly charges of Hostaway., Just a quick shoutout, bragging about how we got assigned to Hostaway's best onboarding specialist. Melania has been an amazing help to us, patiently explaining every application of HA's extensi ve feature set. Her extensive experience with Hostaway has been a huge help for us getting to know the system. And Hostaway's software package, Do you agree with Hostaway's 4-star rating? Check out what 719 people have written so far, and share your own experience. | Read 201-220 Reviews out of 664, www.hostaway.com • 934 reviews. 4.7. We’ve detected that this company may be asking for reviews in a way that Trustpilot doesn’t support. This can lead to bias and compromise the reliability of reviews. Trustpilot provides companies with free and supported methods to send review invitations. These help ensure that reviews are genuine , We’ve detected that this company may be asking for reviews in a way that Trustpilot doesn’t support. This can lead to bias and compromise the reliability of reviews. Trustpilot provides companies with free and supported methods to send review invitations. These help ensure that reviews are genuine and asked for in a fair, consistent way..