Since the "free upgrade" (1st half of last year) I had nothing but issues with the "free upgrade". Rogers support (chat/phone) was following their scripts and passing me from one level of support to another resulting in Rogers technician visits on regular intervals due to loss of connectivity lasting from few hours to a few days. This was all recorded in the chats/phone discussions. In the meantime, I sold my condo, returned cable modem to Rogers (via Canada Post), paid outstanding bill (for terrible service received from Rogers in 2023), handed over my keys to the lawyer - and moved out (August 2023). Rogers kept billing me for the service and I kept calling Rogers to stop. I provided tracking number, and they kept explaining that the receipt is confirmed once the warehouse processes returns, not when I ship return. They said that this is normal and that the accounting will "fix" the bill and everything will be fine. It is the end of February, 2024 and I am still receiving bill reminders from Rogers: .... despite the fact that my accounts have been already cancelled: If I pick up a phone and Rogers, first, I will have to wait long time before somebody picks up. Then I will have to explain the history of the World before the agent transfers me to a 'specialist'. Specialist will need World history refresher before he or she calls for 'big guns' help. "Big guns" have this soothing voice and confidence as if they are about to apply anaesthetic before initiating surgery. Then the call is over and I am still in ecstasy because "finally" - my problem will be resolved. And then we repeat exercise regularly. In the meantime, my credit rating dropped from green (high 800's) to orange (mid 700's).Reason: - I have "delinquent account": Should I seek legal protection against Rogers, or should I just pay extortion "fee" and get over with it? Any comments? Thank you Rogers! I will never be your customer ever again., For any general inquiries, please contact Rogers head office number: (416) 935-8080 Phone Number: Call (416) 935-8080 to reach someone at Rogers Canada headquarters. As soon as you speak with a representative, you should have a fair solution to your problem that is relatively fast, You can contact during Monday to Friday 9:00 am to 7:00 pm and , Rogers Communications Canada Inc. 333 Bloor Street East Toronto, Ontario, Canada M4W 1G9. Customer Service: Rogers.com – Contact us.